Refund policy
At NorthBay, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund.
Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Sale or discounted items are also eligible for return under the 30-day policy.
How to Return:
- Contact our customer support at support@northbay.space or call (888) 777-6842 to initiate your return.
- We will provide you with a return authorization and instructions for shipping.
- Pack your items securely and include all original materials.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
Free Returns:
NorthBay covers the cost of return shipping within this 30-day period, making it easy and risk-free to shop with us.